Effective Date: 13 March 2026

At EGG Beauty we take great care in curating and delivering high-quality beauty and personal care products. Due to the nature of these products and for hygiene and safety reasons, certain items cannot be returned once opened or used.

Returns Eligibility

You may request a return within 10 days of receiving your order, provided that the following conditions are met:

• The item is unused, unopened and in its original sealed packaging
• The item is undamaged and in saleable condition
• All tamper seals and protective packaging remain intact
• You are able to provide valid proof of purchase

Returns that do not meet these criteria may not be accepted.

Tamper Seals

Many of our beauty and skincare products are supplied with tamper-evident seals or protective packaging. If the seal has been broken, removed, or damaged, the product will be considered opened and will not be eligible for return, exchange or refund, unless the item is defective.

Beauty & Personal Care Products

For hygiene and product safety reasons, we cannot accept returns, refunds, or exchanges for beauty, skincare, cosmetic, fragrance, haircare, or other personal care products that have been opened, unsealed, used, or tested.

Non-Returnable Items

The following items are not eligible for return, refund or exchange:

• Opened or used beauty and personal care products
• Gift cards or gift vouchers
• Hair and skin accessories
• Sale or clearance items

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at:

online@weareegg.co.za

Please include:

• Your order number
• Clear photographs of the product and outer packaging

Once reviewed, we will arrange an exchange or replacement wherever possible. If an exchange cannot be facilitated, a refund may be issued.

Returns Process

To initiate a return, please email online@weareegg.co.za with your order details.

If your return request is approved, we will provide instructions on how to return the product.

Please note:

• Return shipping costs are the responsibility of the customer unless found to be defective or if delivered in a damaged state in which case the cost of shipping will be bourne by EGG Beauty
• Returned items must be securely packaged to prevent damage during transit

Refunds & Exchanges

Once your returned item has been received and inspected, we will notify you via email of the outcome.

• Where eligible, we will first offer an exchange or replacement. If this is not possible, a refund will be processed.
• Approved refunds will be issued via EFT and may take 3-10 business days to reflect in your bank account.

Shipping Fees

Original shipping fees are non-refundable.
If a refund is issued, return shipping costs will not be reimbursed.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please contact us at:
online@weareegg.co.za

Need Assistance?

If you have any questions regarding your order, returns, or our products, please contact our team at:
online@weareegg.co.za