This Privacy Policy explains how We Are EGG (Pty) Ltd, trading as EGG Beauty (“we”, “us”, or “our”), collects, uses and protects your personal information when you visit or make a purchase from eggbeauty.co.za.

By using this website, you agree to the terms of this Privacy Policy.

 

1. Who We Are

This website is operated by:

We Are EGG (Pty) Ltd
Trading as EGG Beauty
Cape Town, South Africa

If you have any privacy-related questions or requests, please contact:

online@weareegg.co.za

 

2. Information We Collect

We may collect the following categories of personal information when you interact with our website:

Contact information

• Name
• Email address
• Phone number
• Billing address
• Delivery address

Transaction information

• Purchases
• Exchanges
• Returns
• Order confirmations

Account information (where applicable)

• Login credentials
• Saved preferences

Technical information

• IP address
• Browser type
• Device information
• Session behaviour
• Pages visited

Communications

• Customer service enquiries
• #Mail correspondence
• Feedback submissions

We do not store card or payment details. Payments are processed securely via authorised payment providers.

 

3. How We Collect Information

We collect personal information:

• Directly from you
  when you place orders, contact us, subscribe to communications, or create an account
• Automatically
  through cookies and analytics tools when you browse our website
• From service providers
  including Shopify and payment gateways supporting our store operations

 

4. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Deliver purchases
• Manage returns and exchanges
• Communicate with you about your order
• Provide customer support
• Improve website functionality and performance
• Detect and prevent fraud
• Send marketing communications where you have consented

 

5. Sharing Your Information

We only share personal information where necessary to operate our services effectively.

This may include sharing information with:

• Shopify (our e-commerce platform provider)
  payment processing partners
• Courier and logistics providers
• IT service providers supporting our website infrastructure and development (including TeamGeek)
• Marketing service providers where consent has been given
• Regulatory authorities where required by law

We do not sell your personal information.

 

6. Sharing Information with Partner Brands

EGG Beauty operates as a curated multi-brand retail platform.

Where necessary to fulfil orders, manage customer service requests, facilitate returns or exchanges, or support product-related queries, we may share limited relevant personal information with the partner brand supplying the product.

Partner brands are required to handle personal information responsibly and only for the purposes for which it was shared.

 

7. Shopify Platform Hosting

Our online store is hosted on Shopify.

Shopify provides the infrastructure that enables us to sell products to you and securely process transactions. Information submitted during checkout is processed in accordance with Shopify’s privacy framework.

You can review Shopify’s Privacy Policy here:

https://privacy.shopify.com

 

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyse website usage
• Remember preferences
• Improve your shopping experience

You may disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

 

9. Marketing Communications

If you choose to receive marketing communications from us, we may contact you via:

• Email
• SMS or Whatsapp (where applicable)

You may unsubscribe at any time by selecting the unsubscribe link included in our communications or by contacting:

online@weareegg.co.za

 

10. Storage and Security of Personal Information

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure

While we follow industry-standard security practices, no online system can guarantee absolute security.

 

11. Retention of Personal Information

We retain personal information only as long as necessary to:

• Fulfil transactions
• Meet legal and regulatory obligations
• Resolve disputes
• Maintain business records

 

12. Your Rights Under POPIA

In terms of the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information where appropriate
• Object to processing for marketing purposes
• Withdraw consent where processing relies on consent

To exercise any of these rights, contact:

online@weareegg.co.za

 

13. Children’s Information

This website is not intended for use by children without appropriate parental or guardian involvement.

We do not knowingly collect personal information from minors without consent.

 

14. Third-Party Websites

This website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

 

15. International Processing of Information

Some service providers supporting our website operations, including Shopify, may process personal information outside South Africa.

Where this occurs, appropriate safeguards are applied in accordance with applicable data protection laws.

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

Updated versions will be published on this page.

 

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: online@weareegg.co.za